Coffee, Chat, and Medicare
An hour of coffee and real conversation. Bring any Medicare question. No slides. No pitch. Just neighbors and answers.
There is a real difference between a Medicare agent who translates a script and a Medicare agent who is bilingual. For 76 percent Hispanic Oxnard and the rest of Ventura County, it is the difference between the right plan and the wrong one.
Most national Medicare phone rooms do not employ bilingual agents. They employ English-speaking agents who read a translated script when a Spanish-speaking caller comes through. The result is predictable: the agent cannot answer follow-up questions in Spanish, cannot explain trade-offs, and often pushes the caller to whatever plan is highest commission this week. In a place like Oxnard, where 76 percent of households speak Spanish at home, this is the rule, not the exception.
Real bilingual service is more than a phone line. It means the consultation itself happens in Spanish. It means the Annual Notice of Change (ANOC) and the Evidence of Coverage (EOC) get explained in Spanish. It means when the carrier denies a claim in March, the agent calls them with the client on the line and translates in real time. That is what Lourdes Simons does in Oxnard, Santa Paula, Fillmore, east Simi Valley, Reseda, and Northridge.
Lourdes Simons is bilingual (Spanish first), independent (8 organizations and 75 products), and stays with her clients all year. Her California license number is 4072266 and her NPI is 19713985. She lives in Simi Valley, 20 minutes from Oxnard.
Two community events near Ventura County this June. Drop in, bring questions, no pitch.
An hour of coffee and real conversation. Bring any Medicare question. No slides. No pitch. Just neighbors and answers.
A drop-in education evening covering the basics of Medicare and the choices most people face at 65 and after. Stop by any time during the window.
A licensed Medicare agent will reach out within one business day. Spanish or English.
Thank you! Lourdes will call you within one business day. If urgent, please dial 323-673-7613 directly.